Contact

How can we help

Have a question about personalization, photos, or an existing order? Email office@getsantavideo.com or use the contact form below.

Already placed an order

Your video should arrive within two hours after payment is confirmed and your order details are complete. If the email hasn't arrived, check Spam or Junk, then contact us.

To help us find your order, please include:

- The email address used at checkout.
- Your order number, if you have it.
- The name of the person who placed the order.
- A short description of the issue.

Please don't send card details, passwords, or unnecessary information about a child. If we need a photo or file to resolve an issue, we'll explain how to provide it.