Terms of service
These Terms of Service apply to getsantavideo.com and orders placed through our linked personalization and checkout services. “Get Santa Video,” “we,” “us,” and “our” refer to SC ESVERTIA SRL.
Contact: office@getsantavideo.com.
Please read these Terms, our Refund , and our Digital Delivery Policy before ordering. Our Privacy Policy explain our information practices. Our store is hosted on Shopify.
1 The service
We sell personalized, prerecorded Christmas entertainment videos. You provide details, photos, and selected or written messages, which are used to personalize a video based on our Christmas story. The package and features shown when you order describe what is included.
Santa's character and voice are created using artificial intelligence. Your selected or written text is converted into speech. You are purchasing a personalized digital video, rather than a live call, a physical product, or a recording of a human actor reading your messages. References to Santa, gifts, or the North Pole are part of the fictional entertainment and are not promises to deliver physical gifts.
2 Eligibility and authority
You must be at least 18 years old and legally able to enter into a contract to place an order. Adults must complete personalization, upload photos, and provide payment and contact information.
If your order includes a child's information, you must be the child's parent or legal guardian, or have their documented authorization to provide it for this purpose. We may require additional information or parental consent before processing where needed. An authorization statement does not replace any consent procedure required by applicable law.
You must have the rights and permissions needed for the names, photos, and other material you submit. Do not submit information or material that violates another person's privacy, intellectual property, or other rights.
3 Ordering and acceptance
Follow the personalization steps, check the information and previews available to you, and review the total before paying. An order acknowledgment confirms receipt of your request. We accept the order when we send a confirmation stating that it has been accepted or begin producing the video, whichever happens first.
We may decline an order for a legitimate reason, such as unavailable service, incomplete details, suspected fraud, or prohibited content. If we decline or cancel an order without supplying the video, we will notify you and refund payments received for that order.
Production can begin as soon as payment is confirmed and the required personalization is complete. There is no guaranteed cancellation window after payment. Our cancellation and refund terms are set out in Section 7 and the Refund and Cancellation Policy.
4 Your personalization
Check names, ages, photos, crop positions, message wording, and the available voice previews before submitting. Custom message limits include spaces and punctuation. Unusual names may need a pronunciation spelling.
You are responsible for errors in information or content you approve. A later request to change correctly produced, approved content may require a new order; we will disclose any charge and obtain your agreement first. This does not excuse errors we introduce or limit remedies available under applicable law.
Do not submit children's last names, home addresses, school names, medical details, government identifiers, or other information that is unnecessary for the video. Avoid uploading photos that expose those details.
5 Prices and payment
Prices are shown in U.S. dollars (USD). Applicable taxes and any optional charges are disclosed before payment. You authorize the amount shown at checkout. A later price change does not change an accepted order.
Available payment methods are displayed at checkout. Payments are handled by our payment service providers; do not send card information to us by email or through the contact form. Currency conversion or other fees charged by your own bank are governed by your agreement with that bank.
If a material pricing or product-description error affects your order, we will explain the error and ask you to accept the corrected offer or cancel for a refund. We will not charge a higher amount without your authorization.
6 Digital delivery
We email a download link within two hours after payment is confirmed and all required personalization details are complete, unless a different delivery time is clearly disclosed and accepted before you pay.
The video is supplied in Full HD 1080p. You need internet access, sufficient storage, and a compatible device or player to download and watch it. TV playback depends on your equipment and how it supports the file.
The download link remains available for 45 days after delivery. Save a copy before it expires. We do not promise permanent online storage or the ability to restore a video after its retention period ends.
If your video has not arrived by the promised time, check Spam or Junk and contact [[SUPPORT_EMAIL]]. If we cannot meet the delivery commitment, we will tell you and offer the choice of an agreed extension or cancellation of the undelivered order for a full refund. See the Digital Delivery Policy for details.
7 Cancellations and refunds
We can cancel and refund an order before production begins. Contact us immediately to request cancellation. Once production has started, we do not offer change-of-mind refunds or exchanges for the personalized video, except where applicable law requires otherwise.
If the video is not delivered, cannot be played because of a problem with the file we supply, or contains a material error we introduced, contact us. We will provide an appropriate correction or replacement without additional charge. If we cannot resolve the issue within a reasonable time, we will offer a refund; a partial refund may be used instead only if you agree or applicable law provides for it.
Approved refunds are initiated to the original payment method within five business days. Your payment provider may require additional processing time. This policy does not limit statutory remedies or rights you have through your payment provider.
8 Your rights in submitted material
You retain any rights you hold in the photos, text, and other material you provide. You grant us a limited, nonexclusive permission to process that material, and to allow the service providers identified in our Privacy Policy to process it, as needed to create, deliver, and support your order and meet applicable legal obligations.
This permission does not authorize us to use your family photos or personalized video in advertising. Promotional use would require separate, specific permission from the relevant rights holders and parent or guardian where appropriate. Personal data is handled under the Privacy Policy, rather than treated as an unrestricted content license.
9 Your license to the finished video
Subject to these Terms, you receive a nonexclusive license to download, store, watch, and privately share the finished video with family and friends. For an adult or team order, the license also permits playback at your organization's internal holiday gathering.
Resale, paid public screenings, advertising, monetized distribution, and incorporation into other commercial products require separate written permission. These limits do not restrict lawful consumer reviews or other rights that cannot be limited by contract.
Our original materials and licensed elements are protected to the extent provided by applicable intellectual property law. No ownership of our underlying story, music, templates, software, or other licensed elements is transferred to you.
10 Prohibited content and misuse
Do not submit unlawful, threatening, discriminatory, sexually explicit, exploitative, or otherwise harmful content. Do not use the service to harass, humiliate, or frighten a child, expose private information, impersonate a real person deceptively, or violate another person's rights.
Do not upload malicious code, interfere with security, access another person's order, or use the service fraudulently. We may reject prohibited content or restrict access where reasonably necessary. We will handle payments and any outstanding order obligations in accordance with applicable law.
11 Reviews and feedback
You may share honest positive or negative opinions about your experience. We do not impose penalties for honest reviews or require you to transfer ownership of them. If you submit a review for publication on our store, you give us a nonexclusive permission to display it for that purpose. Separate promotional reuse requires any additional permission required by law.
We may moderate content that contains private information, unlawful material, harassment, spam, or content unrelated to the service. We do not remove a review merely because it is negative. If you receive an incentive for an honest review, disclose it; an incentive must not depend on a positive rating.
12 Availability and third party services
Temporary interruptions can occur because of maintenance, network failures, or other events. We will use reasonable efforts to address issues affecting paid orders. An interruption does not remove our delivery or refund obligations.
The site may link to third-party services, including personalization, payment, and privacy tools. Their own terms may apply to their services. Our use of a service provider does not remove responsibilities we have to you under applicable law.
13 Consumer rights and responsibility
We are responsible for supplying the video as described and for remedies required by applicable law. No provision excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where it cannot lawfully be limited, or any other liability or consumer right that the law does not allow us to exclude or limit.
14 Complaints and disputes
Contact [[SUPPORT_EMAIL]] with your order number, checkout email address, and a description of the issue so we can try to resolve it. You retain the right to contact relevant consumer protection authorities and to bring a claim in a court with jurisdiction.
These Terms are governed by Romanian law, except to the extent mandatory laws applicable to you provide otherwise. This choice does not take away protections you have under mandatory laws in your U.S. state or other place of residence, or require you to bring a claim exclusively in Romania where the law gives you another forum.
15 Changes and general terms
Changes to these Terms apply to orders placed after the revised version is published. An accepted order remains subject to the terms in effect when it was placed, unless a change is required by law or you agree otherwise.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. These Terms, the accepted order details, and the delivery and refund policies form the agreement for your purchase, without limiting rights that cannot be waived.